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866-846-7426
Info@primordialsolutions.com

Primordial Solutions, LLC
501 S. Reino Road, Suite 398
Newbury Park, CA, 91320

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Frequently Asked Questions

Please read our FAQ before sending us a message.

Order Status

Click the “My Account / Track My Order” link at the top right hand side of our site to check your orders status.

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

 

Click the “My Account / Track My Order” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

 

Click the “My Account / Track My Order” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Shipping and Billing

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be see the shipping cost for your item. All retail orders receive FREE shipping. Wholesale orders over $2500 also receive FREE shipping.

Please see our Refund and Return Policy page for complete details regarding our return policy.

We are currently only shipping to the United States.