Effective Date: August 28, 2026
Primordial Solutions, LLC (“Primordial Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, purchase our products, or communicate with us, including via SMS text messaging.
Information We Collect
We may collect information you provide directly to us, such as your name, email address, phone number, shipping and billing address, and order details when you make a purchase, register for an account, or contact us for support. We may also collect information automatically through cookies and similar technologies when you use our website.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and account-related messages
- Improve our website, products, and services
- Comply with legal obligations
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
- All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
We may share information with service providers who help us operate our business (such as payment processors and shipping carriers), or when required by law. These providers are only permitted to use your information as necessary to provide services to us.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages, or by contacting us directly at info@primordialsolutions.com.
Primordial Solutions, LLC Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you received messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@primordialsolutions.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our messaging program, please contact us at:
Primordial Solutions, LLC
PO Box 4152
Arcata, CA 95518
info@primordialsolutions.com